Q : Where do you ship?
A: Due to the big change in EU & USA laws for shipping, I currently do not ship to these destinations (except for France ) until it becomes stable and easier.
You may order some of my products from the manufacturer here :
– https://poisoncage.acggoods.com/
Q : When is my order going to be shipped?
A : I usually ship orders on Monday ( if you order on Sunday it might not be shipped the next monday but the week after depending on my time). You’ll receive an email when your order is complete and a tracking number.
Q : Where can I track my order?
A : You may track the package through the french postal website ( there is a window to change the language ^^) :
– https://www.laposte.fr/outils/suivre-vos-envois
Q: Why do I need to pay customs?
A: Customs taxes depends on your country, I have a legal obligation as a seller to fill in the customs with the prices and codes of the items I send. Your country may or may not decide customs will apply but it is not something I handle.
Q : I was sent the wrong item/a damaged item, what to do?
A : You can send me a mail with a photo and I’ll send another/the right item ^^.
